Primo makes some of the best water dispensers on the market today. Unfortunately, these things break down over time. Now, you can either throw them away or fix them.
We recommend fixing them. It isn’t not too difficult to fix these dispensers and you save money in the long term. Anyway, enough talking and time to go over some of the issues that you may have with your Primo Water dispenser.
Table of Contents
Here are some common problems that you might encounter with
your Primo water dispenser. Remember, these machines last a long time, but they
might have issues that occur every now and then.
Water Not Flowing from the Spigot
Philips head screwdriver.
This is a relatively simple solution to fix. It only requires time and a little mechanical knowledge.
Step one: Unplug the machine and remove the two screws on the back. You can now remove the top cover. Make sure the cold water canister is sealed on the top.
Oftentimes, the top of the canister will pop off and leave a broken seal. A broken seal causes an unequal amount of pressure. This means no water will flow out of the machine!
If this does not work, make sure to check that the tap lever is connected to the button. To do this just press the button and look at what happens.
Does the little plastic rod not hit the plastic lever?
If it doesn’t, then all you need to do is move the plastic rod
until it is connected to the plastic lever.
This should get the problem fixed if sealing the top
canister did not work.
Once you are done just screw the top back onto the machine and be on your way. This will solve most of the water not flowing issues that you encounter.
Water Flowing Slowly From Spigot
Philips head screwdriver
Now, if the water is flowing slowly from the spigot, then
you can fix this problem at home as well. Just follow these tips.
The absolute first thing you should do is remove the spigot
and clean it. Gunk and other gross stuff will build up in the spigot and reduce
the flow of water. Removing the spigot is easy. Just clean it with soap and
water in your sink and then let it air dry. Don’t put it in the dishwasher.
First, turn off the switches on the back and unplug the
dispenser from the wall. You don’t want to get shocked.
Next, remove the bottle from the bottom and make sure that
the hose is properly sealed to the bottle and to the machine. This will often
come off the bottle just a little bit and this can result in a lack of
pressure. No pressure means weak flow. You can solve most flow issues by just
doing this step right here. Plug the unit back in and see if it flows faster.
Cold Water is Room Temperature
Flat head screwdriver.
Another relatively simple solution or a complicated one.
The first thing to try is adjusting the temperature of the
thermostat. The first step is to unplug the unit and turn it off.
Next, go to the back of the unit and look for a flathead
screw looking contraption. It should silver or gold colored. This just depends
on the year and age of unit. Twist this screw to the left just a little bit.
1/8th of a turn should be good enough. Wait 30 minutes and see if
the water is cold. Do not twist this too much or you risk freezing the water in
The other problem is your condenser has broken. If that is the case, then call customer service. However, most times the room temperature problem is caused by the thermostat somehow getting adjusted to a warmer setting. Make sure to try adjusting that first!
The best way to prevent problems from occurring is to
regularly clean your machine. Every machine is a little different with how you
should clean it, so it is best to just follow your owner’s manual in this case.
I will say that cleaning these machines does take some time.
It is easy, but not exactly time friendly.
All in all, the dispensers should last you plenty of time
without issue. Just make sure that you solve any issues as soon as they appear.
Don’t be like me and just stop using the hot water because it doesn’t work. Go
down into the machine and start looking at why it does not work.
Also, if all else fails, you can call Primo’s customer
support line. They have a knowledgeable customer service team that can help you
troubleshoot any issues that you may have with your system.
Primo Customer Service
Hours: M-F 10AM-6PM ET.
You can email Primo customer service for any issues at this