Having problems with your Primo water dispenser?

This article will explain how you can fix some of the most common problems.

Common Problems

Here are some common problems that you might encounter. Remember, these machines last a long time, but they might have issues that occur every now and then.

Water Not Flowing from the Spigot

Tools Required:

  • Philips head screwdriver.

This is a relatively simple solution to fix. It just requires some time and a little mechanical knowledge.

The first step is to unplug the machine and remove the two screws on the back. You can then remove the top cover. You will see the canister that stores the cold water. Ensure that this canister is sealed on the top.

Oftentimes, the top of the top will pop off, which results in a broken seal. A broken seal causes a pressure difference, which means no water will flow.

If this doesn’t work, then make sure to check that the tap lever is connected to the button. To do this just press the button and look at what happens.

Does the little plastic rod not hit the plastic lever?

If it doesn’t, then all you need to do is move the plastic rod until it is connected to the plastic lever.

Once you are done just screw the top back onto the machine and be on your way. This will normally solve most of the water not flowing issues.

Water Flowing Slowly From Spigot

Tools Required:

  • Philips head screwdriver

If the water is flowing slowly from the spigot, then you can fix this problem too. Just follow these tips.

The absolute first thing you should do is remove the spigot and clean it. Gunk and other gross stuff will build up and reduce the flow of water. Removing the spigot is easy. Just clean it with soap and water in your sink and then let it air dry. Don’t put it in the dishwasher.

First, turn off the switches on the back and unplug the dispenser from the wall. You don’t want to get shocked.

Next, remove the bottle from the bottom and make sure that the hose is properly sealed to the bottle and to the machine. This sometimes comes off the bottle just a little bit and reduces the pressure. No pressure causes weak flow.

Plug the unit back in and see if it flows faster.

Cold Water is Room Temperature

Tools Required:

  • Flat head screwdriver.

Another relatively simple solution or a complicated one.

The first thing to try is adjusting the temperature of the thermostat. Unplug the system from the wall.

Next, go to the back of the unit and look for a flathead screw looking thing. It should be silver or gold colored. This just depends on the year and age of the unit.

Twist this screw to the left just a little bit. 1/8th of a turn should be good enough. Wait 30 minutes and see if the water is cold. Do not twist this too much or you risk freezing the water in the dispenser.

The other problem is your condenser has broken. If that is the case, then call customer service. (number at bottom of page).

Most times the room temperature problem is caused by the thermostat somehow getting adjusted to a warmer setting. Make sure to try adjusting that first!

Preventing Problems

The best way to prevent problems from occurring is to regularly clean your machine. Every machine is a little different with how you should clean it, so it is best to just follow your owner’s manual in this case.

I will say that cleaning these machines does take some time. It is easy, but not exactly time friendly.

Final Thoughts

All in all, the dispensers should last you plenty of time without issue. Just make sure that you solve any issues as soon as they appear. Don’t be like me and just stop using the hot water because it doesn’t work. Go down into the machine and start looking at why it does not work.

Also, if all else fails, you can call Primo’s customer support line. They have a knowledgeable customer service team that can help you troubleshoot any issues that you may have with your system.

Don’t forget to check out some glass water bottles to use with your water cooler.

Primo Customer Service Numbers:

(US) 1-866-429-7566;

(Canada) 877-830-0653

Hours: M-F 10AM-6PM ET.

You can also email Primo customer service.